GE Opal Ice Maker Troubleshooting

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Is your GE Opal Ice Maker not making ice? When your ice maker stops working, it can be frustrating! Especially if you already threw out the user manual! In our GE Opal ice maker troubleshooting guide, we can help you fix problems and reset your opal ice maker!

What To Do When Opal Ice Maker Not Turning ON?

Here are a few things that you can do when your GE Opal maker is not turning on:

  • Check that the power supply is working. Change sockets to be sure that they are performing.
  • Is the power supply wire-free of defects? Cuts? Breakages?
  • Try to force restart the ice maker by pressing and holding the power button for 5 seconds.
  • Or, you can use the Opal app to reset the On/Off schedule.
  • Try cleaning mode (usually a switch on the back of the machine).
  • Try a manual reset (see below).

Why Is My GE Opal Ice Maker Turning OFF By Itself?

If your GE Opal Ice Maker turns off automatically or randomly, it could be for any of the following reasons:

  • Do you have the Opal smart app set up? Sometimes, there’s an off/on schedule in the app. Check, and if there’s one, delete it.
  • Is your ice bin full? Most GE Opal ice makers have a sensor that turns off ice-making if the container is full.
  • Is the ice bin seated correctly? You should hear a gentle clicking when you install the ice bin. When the ice bin is not installed correctly, the Opal ice maker shuts off automatically.
  • When was the last time that you cleaned your ice maker? Cleaning your ice maker ensures that it works better and faster for years. You can learn how to clean your opal ice maker in our guide. Be sure to do a manual cleaning, even if you have a fancy self-cleaning ice maker.

My Opal Ice Maker Lights Aren’t Working – What To Do?

If the interior lights on your Opal Ice Maker stop working, here’s what to do to fix the problem:

  • If you have an Opal 1.0 Nugget Ice Maker: Press and hold the front round button for 3 seconds. Doing so switches the machine between Day Mode and Night Mode.
  • If you have an Opal 2.0 Nugget Ice Maker: There are three modes – ON/Dim/OFF. Press the light button to switch to your preferred mode.

Why Is My GE Opal Ice Maker Not Making Ice?

There are many reasons why your Opal Ice Maker may stop making ice. For example, it could have a blockage, a power supply problem, or it may not have enough water in the reservoir. Here are some simple solutions that you can try:

  • Make sure that the ice basket is fully seated in the slot. The GE Ice maker won’t make any ice if it is not.
  • If you have a self-cleaning ice maker, check that it is not in cleaning mode. If it is in cleaning mode, the ice maker won’t make ice until it completes the cleaning cycle. Usually, when the display ring around the round button on the front of the Opal Ice Maker is solid yellow or flashing yellow, the ice maker is in cleaning mode.
  • Is there enough water in the reservoir? The GE Ice Maker won’t make ice when the water level is low. Refill the reservoir if it is low on water. Usually, your GE opal ice maker says to add water.
  • If nothing works, try a manual reset (see below)

How To Reset GE Opal Ice Maker

When troubleshooting your GE Opal ice maker, the first thing you should do is reset it. Here are the steps to reset an Opal ice maker:

  • Disconnect your GE Opal ice maker from the power supply.
  • If there’s water in the reservoir, drain it.
  • Remove the ice basket and empty the ice.
  • Wipe all internal parts using a soft cloth.
  • Add Opal Cleaning Solution to the tank.
  • Reinsert the ice basket.
  • On the back side of your GE Ice Maker, slide the button to cleaning mode. The lights should be solid yellow or flashing yellow when in cleaning mode.
  • Reconnect the ice maker to the power supply.
  • Turn ON the ice maker.
  • Press and hold the round button until it turns orange or yellow.
  • Run the ice maker for a few cycles.
  • Drain the cleaning solution water.
  • Please turn off the ice maker (leave it off for 8 hours).
  • After, change the switch to ice mode.
  • Turn on the machine.
  • Run the ice maker for a few more cycles (dump all ice made during these cycles).

The Bottom Line

There you have it! Some of the most common reasons why your GE Opal Ice Maker may stop working. You now know how to troubleshoot and fix several problems, and you even learned how to reset your Opal ice maker. If you still have problems, don’t hesitate to contact the Opal support team. The GE Opal customer service number is 1-866-907-6718.

Paul Wade
About the author

Paul Wade

I’m Paul, and I founded Ice Maker Basics with my friends. We are dedicated to good drinking with ice and great living.
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4 thoughts on “GE Opal Ice Maker Troubleshooting”

  1. I have gone thru all these steps , and have decided that the refrigeratature part is faulty , at no time does warm air come out of the aera with the heat exchanger. everything else seems to work fine , I just don’t get any ice made. How can I check this further ?

  2. I am on my 3rd one at home in 2 months. The one at my office working great. The first one at home was the dispenser machine. Made 1/2 a cup a day. Returned it and ordered the Opal 2.0 worked fine for about a week but never filled up the bin over half way and then started squealing after a week. Cleaned twice still howled like a Banshee. GE replaced it. 3rd has made full ice bin a few times and after 2 weeks and one cleaning which is rediculous every week is now only make a 12 oz cup a day. tried all the troubleshooting to no avail. Going to ask for a refund after Christmas and will never buy another one. This is a awful Piece of S#$$. Do not Buy. A total waste of money. Trust me. My wife is addicted to this kind of ice and she is driving me crazy about this. DO NOT BUY THIS ICE MAKER.It is not worth the frustration !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  3. I have followed all the instructions for cleaning my opal and cannot get it to make ice. I get a few cubes and then the ring turns solid white indicating I e him is full and I have mage 20 cubes and they slowly melt. I have checked everything and actually did the entire cleaning again with the same results. HELP


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