Hisense Ice Maker Troubleshooting

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Hisense ice maker is highly regarded for their functionality and reliability. Their refrigerators are equipped with various features that make them a convenient appliance and a class apart from the others.

The in-built ice maker in the Hisense refrigerators is an extremely useful feature that quickly fulfills your ice needs, allowing you to make large batches for parties or events. 

However, like any other fixture, the ice maker too may stop working sometimes due to multiple reasons. If you encounter such a problem, you may be wondering how to fix it.

Read this article to learn a few reasons why a Hisense ice maker may not be working and what you can do to resolve the issue.

What to do if Hisense ice maker not working?

Hisense Refrigerator ice maker
Model: HIMT30G01

There are multiple components in a Hisense fridge’s ice maker, and a problem occurring in one of these components may prevent the ice maker from working correctly. The good thing is that most of the reasons for a Hisense ice maker not working can be resolved quickly without any external or professional help.

That said, here are a few quick fixes you can try to restore your Hisense ice maker’s function. 

Check the power source

As a first step, check the power source of the ice maker to see if it is turned on. You can do this by checking the on/off switch located in the ice maker compartment or from the digital control panel.

If the ice maker’s power is turned off, turning it on will resolve the problem without you having to check or try anything else. However, if the power is turned on but the ice maker is not working, continue reading to find out what else you can do.

Check the temperature

If the freezer’s temperature is high, it means that the environment is not conducive for the ice maker to make ice. Ideally, the freezer’s temperature should be set to -18°C, while the fridge must be between 0 and 4°C. If the temperature is high, decrease it manually to see if the ice maker starts making ice again. 

Inspect the water supply

Any damage, leak, or clogging in the water line may hinder the water flow and stop the ice maker from working, and to rule that out, you must check the water line. If there are any cracks or broken seals, they will need repair work to restore water flow.

Similarly, if there is a loose connection, use a wrench to tighten it. Also, if the line is clogged due to frozen water, defrost it to let the water out. However, you may need professional assistance if there is a problem with the valve or connecter.

Check the water filter

If the water filter in the Hisense ice maker is dirty or clogged, it can also prevent the ice maker from working. As a rule, you must replace the water filter every six months.

However, if it is dirty, you must replace it right away. In most cases, if the water filter needs to be replaced, the ice maker will stop working.

Changing the water filter is quite easy, but you can refer to the user manual for guidance if you are unsure.

Check the thermostat

If the thermostat intended for regulating the temperature is damaged or faulty, the ice maker will not work, as cool air will not be produced in the ice maker.

You can check the thermostat for continuity with the help of a multimeter. If the multimeter indicates a problem, you may need to replace the thermostat.

Inspect the water pressure and inflow

Sometimes, the water inlet valve connecting the inlet pipe to the water supply and regulating the water flow may be faulty or damaged, which in turn affects the ice maker’s performance. Hence if the inlet valve is broken or damaged, it will need to be replaced. 

At the same time, you must check the water pressure and ensure it is not less than 20 Psi. If that is not the case, it means that the water pressure is insufficient to feed the water into the ice maker, and you need to increase the pressure.

Check the ejector assembly

The ejector assembly pulls out ice from the ice bin and directs it to the chute. To rule this out, check the chute to ensure there is no blockage due to frost or ice.

If there is any blockage due to ice, defrost it to let the ice melt and clear the passage. If the chute is clear, check the assembly’s flap and motor for continuity via a multimeter, and replace it in case of a problem. 

Check the control arm

The ice maker’s control arm gauges the level of ice in the ice bin and halts ice production if the bin is full up to its maximum capacity. In an instance where the control arm is wrongly positioned, the ice-making process may stop even if the bin is not full.

To resolve this issue, ensure that the control arm is turned on and is in fine working order. If it is loose, you can fix it by simply tightening it. However, if the arm is broken or damaged, you must hire a professional to have it replaced.

Reset the Hisense ice maker

Most of the troubleshooting steps mentioned in this post are related to the various components of the ice maker and freezer. To avoid any problem with these parts, you can run routine checks and clean the ice maker periodically. 

However, if you have tried all the suggestions and none seems to be working, you can try resetting the ice maker as a last resort. To reset, turn off the refrigerator and remove the plug from the power source. Wait for four to five minutes, then plug the appliance back in and turn it on. Once the power is restored, the Hisense refrigerator may take around four to five hours to reach the optimal temperature level.

If the ice maker still does not respond, you may need to get assistance from Hisense customer service or replace the ice maker if it turns out that the unit cannot be fixed.

Or, you can watch this video about the Hisense ice maker not working,

Paul Wade
About the author

Paul Wade

I’m Paul, and I founded Ice Maker Basics with my friends. We are dedicated to good drinking with ice and great living.
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